Why Friends Don't Listen When I Try To Help Them?

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By Glenn Stok

Do you get frustrated when you try to help friends who don’t listen?

I discovered that there are two kinds of people...

Those who listen and do nothing, they never follow up and they never succeed at accomplishing anything.

Then there are those who not only listen, they want to do more. They study beyond my own mentoring and they advance their lives.

This is a discussion about why people don’t follow good advice and would rather make their lives miserable.

I get frustrated when I watch friends go downhill just after I give them advice that can help them avoid problems developing in their lives.

They ignore the advice and my predictions come true. That is what's so frustrating. I actually told them what negative outcome would develop and they let it happen anyway. Have you had that experience with friends?

There is nothing that can be done for these people and many times I need to back off and sadly watch them sink deeper into trouble. But I think that’s what they want, as I’ll explain with a couple of examples.

Some people set themselves up to fail. I don’t know why. But I can tell you this. These people will never listen to a friend giving advice because they are somehow programmed to continue their path to failure. This is what I have noticed by personal observation.

And between you and me, I know some people who don’t even do that. They just let their lives deteriorate. They don’t do anything to improve their lives or to solve problems in their lives. They don’t give it any thought. Are these people conscious of their reality?

I think they see their reality differently from how we see it. We are looking into their lives from the outside with the clarity of being somewhat uninvolved.

They are on the inside observing things as they wish it would be with their own personal boundaries. They are obviously totally involved in their own affairs, so they tend to distort the image to suit their own needs. Unfortunately, this creates a really big negative effect that can’t be overcome so easily.

We can only guide them by telling them what they need to do. You can lead a horse to water… you know the saying.

We can show them the direction, but they need to start by taking responsibility for their own path. It’s not easy to let someone know they are potentially making a mistake. They would just become defensive and prove a point by cutting off their own nose in spite. With their narcissistic traits they will never recognize the failure of their ways.


Example:

I had a friend who has diabetes. He likes to walk around barefoot. He also has an anger management problem and tends to break things. I put two and two together in my own mind and realized that with the diabetes he can get gangrene if he steps on something and gets an infection.

I knew that he has no feeling in his feet, so I told him one day that he should not go barefoot since he can step on something. He refuses to pick up things that he breaks. I had that discussion once with him. He says it’s not his responsibility since someone else brings out his anger. But I explained that with his diabetes he can lose a foot.

His ex-wide gave him slippers and he was so upset that people are telling him what to do that he refused to wear them. One day he threw something at the wall. It shattered with pieces falling to the floor.

Another day he stepped on the debris, got an infection which was not detected, and ended up having his foot amputated.

Sad story, but true, and it made my point… Read my last paragraph again just before this example.



Taking Responsibility

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Source: Stuart Miles / FreeDigitalPhotos.net


If someone knows they are responsible for their own failures, they can easily adjust their behavior and plan a new strategy to correct the path of their life.

But if they are in refusal mode and they don’t recognize or accept that they made mistakes, they will have a problem with correcting them.

One reason I noticed that people don’t listen is because, for some reason, they lack the skills necessary to think about a problem they may have and plan a solution. They are stuck with their inability to solve problems.

Even when telling them how to solve their problem, they refuse to take the advice and to take action.

People are frightened of change. Many are unwilling to change or to try something different. Sad to say, I see this attitude with friends who are going nowhere since their present way of doing things just isn't working. But they come up with excuses and they argue that it's because if other reasons beyond their control. I call this denial.


Example:

I know someone else who had an accounting business. She complained about the lack of clients and she told me that she won’t be able to pay the office rent in a few more months.

She had come to me for mentoring in the past and I had a history of giving her advice. I knew she was a hoarder and she had bags of junk all over the floor in her office and on the chair next to her desk.

I realize that hording is a serious illness, and I am not equipped with the knowledge to handle it right. But I told her she would lose her business if she continues down this path of denial.

I predicted that if she can't pay the office rent, as she said, that she would end up losing the business. In order to try to help, I gave her a chunk of reality to try to wake her up...


I told her that her lack of clients is due to the office environment. (I tell it like it is). I explained that anyone who comes in would walk right out again, thinking, “How could she do my taxes if she can’t even keep an orderly office?”

Then I asked her if she knew she was a hoarder. Surprisingly, she said, “Yes.” So I told her it would be in her best interest if she would seek out profession help with that. I asked her to do that for herself before the important accounting season of January thru April.

She refused to accept what I suggested. Her argument was that everyone is using TurboTax today and that’s why she had no clients.

Tax season came and went. She had no clients. She couldn’t pay the rent. Her landlord evicted her. She lost her business.



Reasons Why People Don't Listen

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There are many reasons why people don’t listen. I think people will make time for the things they value. I know I do.

My friend who lost his foot didn’t value his own life. I really have to believe that. The accountant didn’t value her business. I really have no clue why. But let me share a few ideas I have about why they don't listen in the first place.



They have a fear of success:


Source: Stuart Miles / FreeDigitalPhotos.net

This is a known one. I can think of things I’ve avoided for fear of success. But it’s really fear of the unknown, as far as I can tell. Whenever I avoided something early in life, it was because I didn’t know the outcome.

But lucky for my personal development, somewhere along the way I started to notice that I always came out alright. So that gave me the courage to get involved in new and unknown things once I reached my mid twenties. Oh, enough about me.

The main problem I see with people who fear success is that they are hoping it will all work out anyway, all by itself. One way or the other.



They are in denial:


Denial interferes with the ability to act rationally.

I had a female friend who told me her boyfriend proposed to her. From a previous discussion with him, I knew that he was going to want to live off her money. I warned her against marrying him. I even reminded her that she overheard the way he was talking. Yes, she was there. But she was in denial and refused to believe the truth.

A month after the wedding she called me, crying, and said they had a fight. When I asked what happened, she told me he wanted her to pay all the bills since they are living in her apartment. That was his reasoning.



They don't have a time perspective:


They have no clue of time span. These are the same people who are always late. Have you ever noticed that people who arrive late and keep people waiting also never succeed in achieving something that’s important to them in their lives?

In order to accomplish tasks, we need to have a clear vision of how long it will take. Then we need to plan each step to fit the allotted time available.

If we ignore the problem and just let time pass, or if we don’t clearly figure out how long it will take to get from where we are now to where we need to get, then we are doomed for failure.

I see this problem with some friends who say they understand what I’m telling them to do. They tell me that they appreciate what I’m telling them. They even agree that it sounds like a solution to their dilemma. The only problem is, the next time I talk with them, they still haven’t started and the end is near. No need to tell you what’s the end. Whatever you imagine is fine for understanding my point.


They want approval for doing things wrong:


Source: Stuart Miles / FreeDigitalPhotos.net

I think this is the worst of all. An acquaintance I’ve known through my social circles once called and asked for help. She said she is being arrested.

I asked for details so that I can know how to help her. She explained that her boyfriend broke up with her and that she was calling him several times a day and texting him every hour asking for an explanation. He had put out a restraining order and she continued. So he put out a warrant for her arrest. I don’t know for sure how these things work, but that’s how she explained it to me.

I responded with one simple question. I said, “I need to understand something, do you want me to help you?”

The reason why I asked that question is because of the serious nature of the situation. I needed to be sure that she indeed wanted help. She said she did.

So I proceeded to tell her what to do. I said, “Just stop. Stop calling him. Stop texting him. Stop thinking about him. Stop and move one.”

She was extremely disappointed with me. She said she was hoping I would defend her and support her feelings. Instead she felt that I was attacking her.

Oh, feelings. I feel for her. I feel for all my friends who don’t listen and suffer because of it. Don’t you? I have love and compassion when it fits. But when times are tough and they are going down hill, I believe in tough love.

If that fails, there has to be a time when we must back off and realize they don’t want help. They want what they are creating for their own life. Whatever that may be.

I told this woman, “I’m so sorry. I misunderstood. I thought you wanted help. But I understand now that all you really want is support for failure. Only friends can help you. But what you need is an enemy. They will be glad to support your failure.”

I would love to hear from you, my valued reader. Share any experiences you have had or any additional ideas why people don't listen to sound advice. I've explained a few of my ideas. If you have a clue, chime in with your comments below.


Copyright © 2011 Glenn Stok


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Comments

algarveview profile image

algarveview Level 4 Commenter 4 months ago

Hello, great hub, I know just what you mean, I have someone who falls into the last category "they want approval for doing things wrong", it's an absolute nightmare and the worst is when she takes others with her. Anyway, loved reading this hub, it's actually a subject I don't think I've ever seen addressed and I think it's very important. Voted up.

Millionaire Tips profile image

Millionaire Tips Level 8 Commenter 4 months ago

Yep, we all have friends like that. In fact, I think we've all been like that at one time or another. There are other reasons besides the ones you mentioned. One is that people may feel that they don't have any control. I keep eating because I don't have any self-control. I keep hoarding paper because I don't have the time to organize and file it. How can I stop calling him when I love him?

The other reason has to do with improper thinking. If I don't wear slippers, maybe my wife will be more careful and try not to make me angry. If she loves me ...

A lot of it has to do with the fact that our society doesn't encourage following the norms. It is good to be different, so there aren't many people who are telling them what you are telling them. There was a person who was angry that her doctor told her she was fat and it was hurting her health. It seemed like this was the first time she had heard this message.

Jewels profile image

Jewels Level 3 Commenter 4 months ago

Often people don't want advice, they want you to SEE them. There is a misconception that people who seek therapy or help are wanting advice. Advice is a band-aide and usually not a solution. They want you to be a friend. Unless a friend or therapist is able to take them into the very core of why they have diabetes or depression in the first place, they are not going to listen to you suggesting they avoid stepping on broken glass. Go beyond the soda and pizza, go beyond needing slippers. Giving advice only prolongs their belief they are useless. In their eyes, they are the broken glass and they stood on it a long time ago.

A question you can ask your friend if they are seeking help from you is: "Do you want my advice, or do you want me to listen?"

Nice hub.

Glenn Stok profile image

Glenn Stok Hub Author 4 months ago

algarveview ~ Looks like this is pretty common. Thanks for reading and voting up.

Millionaire Tips ~ That's an interesting additional reason... "improper thinking". Thanks for adding that. It makes perfect sense.

Glenn Stok profile image

Glenn Stok Hub Author 4 months ago

Jewels ~ In my last example I asked her if she wanted me to help her. But I understand your point... asking if they want me to give advice or just to listen.

However, that is not what this Hub is about. Friends don't support failure by listening to people talking about how they destroy their lives. As I mentioned in the last example... friends will help, enemies will just listen and support failure.

ananceleste profile image

ananceleste Level 6 Commenter 4 months ago

Interesting. I am a counselor and a very good friend to many. I see your point and frustration. I have to go through this every day. But you know what I have discovered that people learned and process information diferently. Some are visual, some are auditory learners, some are just folks that put their trust outside of themselves so their life can funtion. Habits, culture, educational level,mental and physical ilnesses,upbringing, social status, traumatic events, levels of trust and most important, every event is part of a collage of circumstances that dictate someones reaction to any given situation. I know that sometimes you want to choke them, because the answer seams so obvious, but keep in mind that a true friend would never throw salt on a wound, he would be there to ask " Need a band aid? And by the way, What have we learned?" This goes farther, you help by giving the advice,are there when they fall, and are part of the learning process.

I wonder, was your diabetic friend more worried about what ever was making him angry or his neuropathic feet? People are emotional beings more than rational. Very interesting hub my friend.

Glenn Stok profile image

Glenn Stok Hub Author 4 months ago

ananceleste ~ you have some very good points about how some people are visual and some are verbal. A good communicator needs to understand that.

To answer your question... my diabetic friend never seemed to be worried. He had many other problems too that I, and many other friends, predicted years in advance unless he changed his ways. He never cared to make the changes er recommended to protect himself, and he blames his problems on the world.

He is an extreme example. You can't just ask him if he wants a band aide, as you said. Or if he just wants you to listen. Just listening to someone talk about hurting himself and not trying to provide some kind of positive guidance I think is wrong.

Giselle Maine profile image

Giselle Maine Level 6 Commenter 4 months ago

Your advice that you gave your friends was really good - I was wondering if you had ever thought of writing an "Ask Glenn" column (yes, seriously). It seemed you genuinely cared about your friend's problems and dispensed good advice with great foresight. Of course, the problem with an "Ask Glenn" column is that the same thing could arise there: people may not listen to your advice!

By the way, one thing which one of my friends and I do, is that we trade advice in our own area of specialty. She is especially good at giving advice about planning events (e.g. parties etc), while I am good at giving advice about interpersonal issues. So we ask each other for advice on those topics. After a chat, we are both much happier! Trading advice works well because it's a 2-way street, so I think both parties are likely to listen to advice from the other if they know they are giving advice too. From the examples you gave here, you seem to be especially good at giving advice that is preventive (or prevents an existing problem from getting bigger) while setting the person on a good path for the future, across a wide range of topics. That is a fantastic skill to have. If there is ever an "Ask Glenn" column I will definitely be writing in when I need advice!

Glenn Stok profile image

Glenn Stok Hub Author 4 months ago

Giselle Maine ~ That's an interesting idea to write an "Ask Glenn" column. But just as you say, I would think the same thing will happen. I have noticed time and time again that most people who ask for help don't really want to use the advice. They just satisfy their ego that they are trying to find solutions. But when the solutions are presented to them, they don't believe in them or simply don't care to use them for the reasons I spoke about in this Hub.

There are situations where people truly search for knowledge and take advantage of the information they find. I see this with our local HubPages meetups that we have. Our members want to learn how to be successful writers on HubPages and they enjoy trading advice at our meetings. I run our local group (see the local meetup forum) and in that way I guess I am already doing what you suggested.

Kathleen Cochran profile image

Kathleen Cochran Level 7 Commenter 4 months ago

I have had friends with Diebetis and I know it impacts their emotions (anger, judgement, etc.) Might be a factor with your friend.

A friend of mine has a blind spot about her brother. He is a get rich quick sceamer. Following his advice has cost her everything, house, inheritance, cars. I just learned she has borrowed against a car she was given (paid for) when her Mom died. This coincides with her brother's latest sceam. Her friends have tried to warn her, but it's no use.

tirelesstraveler profile image

tirelesstraveler Level 7 Commenter 4 months ago

Some people just need to do it their own way regardless of the outcome. Heartbreaking to watch sometimes. My friend starved to death during chemotherapy because she didn't like the taste of food that would help her. She had always been a picky eater and it killed her.

DoItForHer profile image

DoItForHer Level 3 Commenter 3 months ago

Many, many people have and still do ask me about dog training. Hundreds. I don't like to give unsolicited advice, but when they ask, I don't mind telling them; however, I quit doing that. No one listens.

What most of those people want is to have my results, but they insist on using their techniques. If they continue using their methods, they are going to continue getting the same results. If they were to use my methods, they would get my results.

If you want different results, you MUST use different methods. If you use the same methods, you WILL get the same results. RARELY will one get different results when using the same methods.

But that takes time and energy and the willingness to endure intrinsic change. If the people took the energy they spend whining, wishing, and wanting and put that energy toward actually doing something about their dog problem, the would get fantastic results. (Actually it isn't people with dog problems- it is dogs with people problems.)

In the end all I do is end up annoying people and making myself look stupid, so I quit saying anything.

furby 3 months ago

What can I say? This article really nailed the mark as to why a some friends never bother to listen when they need help... the cycle repeats itself, and seeing them going down the road to failure and doing nothing about it is so annoying... they would make up an excuse and would be totally in denial! I am so glad I read this very helpful article!

jainismus profile image

jainismus Level 5 Commenter 3 months ago

Glenn Stok,

Nice observation, research and advice. Vote up.

Glenn Stok profile image

Glenn Stok Hub Author 3 months ago

Kathleen Cochran ~ Thanks for sharing your story of your friend. I'm sorry to hear that she never listened to you or others and is in more trouble now. That seems to be the case with people who don't listen to friend's advice.

tirelesstraveler ~ That is the worst I've heard. What a shame. So sad. Too bad no one could just force her to eat. I'm surprised that her doctor didn't insist on intraveinous nouroushment.

DoItForHer ~ I don't blame you for giving up since they don't listen anyway. I had to give up helping some friends too. If they don't want help, we just have to back off. I am sorry to say that when I backed off trying to help a friend from losting her home, she went ahead and lost it.

furby ~ You said it well. They make up an excuse for not listening and are totally in denial!

jainismus ~ Thanks for the vote up.

alisha4u profile image

alisha4u 3 months ago

That's a million dollar Hub... Though, you may not get it literally...LOL !! :)

But, on a serious note..I enjoyed it throughout. Thank you for sharing.

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